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Store Policy
At Carrington Printing, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
What You Need to Know
If you submit the incorrect shipping, please let us know ASAP. If we are not notified, and the package is shipped to the address at checkout, the customer will need to repurchase order. — if the package comes back to us, we will reach out and you can pay to have the item reshipped. :)
Actual delivery dates may vary due to holidays, or post office set backs. If you need quicker shipping, please message us BEFORE placing your order to see if we can accommodate. If you place your order before messaging us, standard processing and shipping times will apply.
Currently, ALL carriers are waiving delivery date guarantees. This means that even if you purchase expedited shipping, it is not guaranteed. Unfortunately, we will not be able to refund if we ship on time, and the product is delayed through the carrier. We understand this is wildly inconvenient, however please understand that we are not responsible as once the package is picked up, it is out of our hands. We will do our best to ship out as soon as we can
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Returns
The Small Print
We do not accept cancellations as custom orders take time to plan materials and set up the design which happens shortly after purchase. But please contact me if you have any problem with your order.​
The following items can´t be returned or exchanges because of the nature of these items, unless they arrive damaged or defective, I can´t accept returns for: Custom or personalized orders, Digital files